Frequently Asked Questions
Everything you need to know about your JOCKMAIL order
How do I determine the right size for me?
Since our items are designed for a snug, athletic fit, we recommend checking our detailed size chart on each product page. If you are between sizes, we suggest sizing up for maximum comfort.
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery.
What is your return and exchange policy?
Due to the intimate nature of our products, we can only accept returns or exchanges on items that are unopened, unworn, and in their original packaging within 30 days of purchase.
Are your products machine washable?
Yes, most JOCKMAIL products are machine washable. We recommend using cold water and a gentle cycle, and avoiding high heat in the dryer to preserve the elasticity and fabric quality.
Do you offer international shipping?
Yes, we ship JOCKMAIL products worldwide. Shipping costs and delivery times vary by country and will be calculated automatically at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure that your personal and financial information is 100% protected.