Returns & Exchanges
At JOCKMAIL, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. Please note that for hygiene reasons, underwear must be returned with all original packaging and hygiene seals intact.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn condition.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or post office.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing